Outsourcing jobs used to be something that was only done by large corporations, as economies of scale were required to make it profitable. However, as technology has progressed, an increasing number of small to medium businesses have been outsourcing administrative and customer service roles, including outsourcing some jobs offshore, with the Philippines being a popular destination.
Outsourcing your customer service or administration is something you need to consider carefully. It is advisable to consider what your business might lose, for example, a personal touch with some customers, and weigh this up against the savings you might make. Outsourcing administrative costs can be particularly cost effective for businesses who do not require a full-time administrative staff member.
Additionally, if you need to complete a specific project, for example, the design of a new website, it is no longer necessary to limit your recruitment of freelancers to your locality. Interstate and even international freelancers may be able to perform the work just as effectively, and possibly for a lower rate.